Contact Pocketa
Tell us what you need help with
Choose what your message is about so it carries the right subject and context. All four options use the same protected Pocketa contact form.
Free for UK homeowners. No credit card required.
Signed in with an active workspace?
Start project erasure and account-closure requests from the account controls where that reviewed workflow is available. An authenticated account action provides stronger account context than this public form. It does not remove any further verification required by the applicable process.
The public form is not an automated identity-verification channel. If you cannot sign in, use the account and technical support route below and send the message from the email address associated with the account.
Four contact routes
Select the route before you send anything
Each route sets a clearer subject and asks for the context needed to assess the message. It does not guarantee a particular response time. Verified statutory requests are handled within the timeframes that apply under data protection law.
Route 01
Data privacy and statutory rights
Access, correction, erasure, portability, restriction and objections.
Use this route to exercise a data protection right or ask how Pocketa processes your records. Erasure and portability are assessed under the privacy policy and applicable law, rather than treated as unconditional commands.
Route 02
Supplier operations and applications
Application support, status questions and approved supplier operations.
Prospective suppliers should review the application terms and use the formal supplier journey. The contact route is available for a form, verification or upload problem, or a specific application-status question.
Route 03
Account access, security and technical issues
Sign-in problems, unexpected account behaviour and reproducible platform errors.
Tell us which page or tool was affected, what you expected, what happened and any error text. Do not send passwords, sign-in links, payment details or sensitive identity documents.
Route 04
General enquiries, feedback and regulatory concerns
Accessibility, media, policy, platform-boundary and structured feedback.
Use this route for a concern that does not fit privacy, account support or the supplier application journey. Pocketa cannot provide professional renovation advice through this form.
Send a routed message
Select the closest route and provide only the information needed to understand the request. All four options currently reach the same protected Pocketa contact workflow with a route-specific subject.
Verification and message-safety guardrails
Identity and account verification
For an account or data-rights request, submit the form using the email address associated with your Pocketa account. We may request proportionate additional information where needed. A form submission alone does not authorise Pocketa to alter, export or erase records.
Safe and relevant messages
Never send a password, authentication link, payment-card number or unnecessary identity document. This route is for homeowner support, legitimate public-interest enquiries and supplier application support. Unsolicited sales pitches may not receive a response.
Primary next step
Continue with your workspace
You can return to the signed-in workspace while a message is being reviewed. The public estimator can be tried without an account, but saved workspace tools require sign-in. Read why Pocketa is free → for the current commercial model and its limits.
Free for UK homeowners. No credit card required.