Privacy policy

1. Who we are

Pocketa operates the public website available at www.pocketa.co.uk so homeowners can learn about the service, read practical guides and begin a simple project record where that feature is offered. The organisation responsible for this public site is described on the website and may be updated as the business structure is finalised.

2. What information we may collect

When you browse the public website, technical information may be collected automatically as part of normal hosting, security and performance monitoring. This may include your IP address, browser type, device type, general region derived from network data, referrer information and pages viewed.

If you choose to contact us, register interest as a supplier, or use any published form, we may collect the details you type into those fields. This could include your name, email address, company name, message text and similar context you choose to share.

3. How we may use information

We may use information to operate and secure the website, respond to enquiries, understand how pages are used at an aggregate level, improve content and fix errors. We do not sell personal information as a business model for this public site stage.

If you start a project flow on the website, additional processing may apply within that product experience. That experience should receive its own clear description as it develops beyond this public marketing site.

4. Analytics and website performance

We may use analytics tools such as Google Analytics to understand traffic and page performance. Where UK rules require consent for non essential cookies or similar technologies, we aim to collect analytics only when an appropriate consent mechanism is in place. This policy may be updated when those tools are configured.

5. Supplier enquiries

The public supplier page may describe how suppliers can register interest. Any preview shown there is for illustration. If a supplier enquiry form is published later, the details submitted through that form may be used to respond to the enquiry and to manage onboarding where relevant.

6. Contact forms and messages

If we publish a contact form or email route, we may keep a record of your message so we can reply and so we have context if you contact us again. We aim to keep those records only for as long as needed for that conversation and any reasonable follow up.

7. Cookies

Cookies and similar technologies may be used on this website. A separate Cookie policy explains the categories we recognise and how you can manage choices where they apply.

8. How information may be shared

We may share information with service providers who help us host the site, send email, analyse performance or prevent abuse. Those providers should only process information under instructions and for defined purposes.

We may also disclose information if we reasonably believe we must comply with law, regulation, valid legal requests or to protect the security of the website and its users.

9. How long information may be kept

Retention periods depend on what we collect and why. Technical logs may be kept for a limited security window. Messages may be kept for a reasonable period so we can respond and maintain a record of the conversation. Analytics data may be retained according to the settings of the analytics provider.

10. Your rights

Depending on where you live and the nature of the processing, rights may apply such as access, correction, deletion, restriction, objection or portability. UK visitors may have rights under UK data protection law. We are not claiming an exhaustive legal list here. If you want to exercise a right, contact us using the route below and we will respond within reasonable timelines where we can verify your request.

11. Contact

For privacy questions related to this public website, please use the contact route we publish on www.pocketa.co.uk when it is available. If we add a dedicated privacy inbox, we will update this section so the route is easy to find.