Privacy policy

1. Who we are

Pocketa operates www.pocketa.co.uk so homeowners can learn about the service, read practical guides, create a project record in the workspace, and so businesses can register supplier interest or apply to partner. The organisation responsible for this site is described on the website and may be updated as the business structure is finalised.

2. What information we may collect

When you browse the public website, technical information may be collected automatically as part of normal hosting, security and performance monitoring. This may include your IP address, browser type, device type, general region derived from network data, referrer information and pages viewed.

If you use contact, early access, feedback, supplier interest, or supplier application forms, we may collect the details you submit, such as your name, email address, company name, phone number, message text, and application fields you choose to complete.

If you create an account and use the signed-in workspace, we may process account identifiers, project and checklist content you save, sourcing activity such as saved products or quote requests, and similar records needed to provide the service.

3. How we may use information

We may use information to operate and secure the website and workspace, respond to enquiries, review supplier applications, understand how pages are used at an aggregate level, improve content, prevent abuse, and fix errors. We do not sell personal information as a business model.

4. Analytics, cookies and security tools

We may use analytics tools such as Google Analytics to understand traffic and page performance. Where UK rules require consent for non essential cookies or similar technologies, we aim to collect analytics only when an appropriate consent mechanism is in place. See the Cookie policy.

We may use Cloudflare Turnstile on the supplier application form to reduce bot abuse. Turnstile may process technical data such as IP address, browser signals, and interaction data to distinguish legitimate visitors. See Cloudflare's privacy notice for how they process data as a processor.

5. Supplier interest and applications

The For suppliers page includes an interest form and a full application form. Details you submit may be used to assess fit, respond to you, manage onboarding where relevant, keep an audit record, and send operational emails such as acknowledgements or product-data requests. Application terms are published at Supplier application terms.

If Pocketa sends a secure upload link after review, files you upload may be stored in private storage for internal review. Uploading does not mean your application is approved or that content will be published to homeowners.

6. Contact forms and messages

If you use contact, feedback, or partner support routes, we may keep a record of your message so we can reply and maintain context if you contact us again. We aim to keep those records only for as long as needed for that conversation and reasonable follow up.

7. Cookies

Cookies and similar technologies may be used on this website. The Cookie policy explains the categories we recognise and how you can manage choices where they apply.

8. How information may be shared

We may share information with service providers who help us host the site and workspace, send email, store files, analyse performance, or prevent abuse. These may include hosting, Supabase, Resend, Cloudflare, and analytics providers. They should only process information under instructions and for defined purposes.

We may also disclose information if we reasonably believe we must comply with law, regulation, valid legal requests, or to protect the security of the website, workspace, and its users.

9. How long information may be kept

Retention depends on what we collect and why. Technical logs may be kept for a limited security window. Supplier applications and related events may be kept for onboarding, audit, and legal purposes. Workspace project data is kept while your account remains active and as needed afterwards. Analytics data may be retained according to provider settings.

10. Your rights

Depending on where you live and the nature of the processing, rights may apply such as access, correction, deletion, restriction, objection, or portability. UK visitors may have rights under UK data protection law. If you want to exercise a right, contact us using the route below and we will respond within reasonable timelines where we can verify your request.

11. Contact

For privacy questions, use Contact and say your message is about privacy. We will update this section if we publish a dedicated privacy inbox.