Contact Pocketa
Tell us what you need help with
Choose one of the four routes below so your message carries the right subject and context. All four options use the same protected Pocketa contact form.
Free for UK homeowners. No credit card required.
Journalists and editors
On a deadline? Visit the Press & Media desk for company facts, commentary topics and logo downloads, or email hello@pocketa.co.uk directly.
Four contact routes
Select the route before you send anything
Each route sets a clearer subject and asks for the context needed to assess the message. Verified statutory requests are handled within the timeframes that apply under data protection law.
Route 01
Help with my account or project
Sign-in problems, unexpected account behaviour and reproducible platform errors.
Tell us which page or tool was affected, what you expected, what happened and any error text. Do not send passwords, sign-in links, payment details or sensitive identity documents.
Route 02
Privacy or data request
Access, correction, erasure, portability, restriction and objections.
Use this route to exercise a data protection right or ask how Pocketa processes your records. For account-specific requests, contact us using the email address connected to your account.
Route 03
Supplier or partnership enquiry
Application support, status questions and approved supplier operations.
Prospective suppliers should review the application terms and use the formal supplier journey. Use this contact route for a form, verification or upload problem, or a specific application-status question.
Route 04
General question
Accessibility, media, policy and other structured questions.
Use this route for a concern that does not fit account help, privacy or the supplier application journey. Journalists can also open the Press & Media desk for facts and brand assets. Pocketa cannot provide professional renovation advice through this form.
Signed in with an active workspace?
Start project erasure and account-closure requests from the account controls where that reviewed workflow is available. For account-specific requests, contact us using the email address connected to your account.
Help with verification and message safety
For an account or data-rights request, submit the form using the email address connected to your Pocketa account. We may request proportionate additional information where needed.
Never send a password, authentication link, payment-card number or unnecessary identity document. This route is for homeowner support, legitimate public-interest enquiries and supplier application support. Unsolicited sales pitches may not receive a response.
Send a routed message
Select the closest route and provide only the information needed to understand the request. All four options currently reach the same protected Pocketa contact workflow with a route-specific subject.
Legal operator
Pocketa Limited, trading as Pocketa (company number 17397332)
Business email: hello@pocketa.co.uk
Business address: See Legal and business information
Primary next step
Continue with your workspace
You can return to the signed-in workspace while a message is being reviewed. The public estimator can be tried without an account, but saved workspace tools require sign-in.
Free for UK homeowners. No credit card required.